As soon as you realise that the wrong address is on the order, please contact our customer service team with the following information:
- order number
- current/incorrect address on the order
- correct address that this needs changing to
If this is before being picked, this will be updated on our system - please note that the shipping email will still show the incorrect address even after we have changed this. If the order has already been shipped, this will be passed onto the courier, however we cannot guarantee that this will be actioned before delivery is attempted, and if successful this will cause a delay in delivery dates.
Comments